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KONGRA LLC · Commercial refrigeration

Reach-in Refrigerator & Freezer Repair

Diagnostics and repair for commercial reach-in refrigerators, freezers, prep tables and undercounter refrigeration — within KONGRA's legal license scope.

Common issues

Reach-in problems we diagnose

Not cooling to setpoint
Freezer over-freezing
Condenser coil dust buildup
Evaporator fan failure
Door gasket / hinge wear
Thermostat / controller fault
Condensate drain blockage
Interior LED lighting
Narrow it down

Four different problems that all read as 'not cold enough'

Reach-ins are opened constantly, so the first question is whether the cabinet is failing or simply never getting the chance to recover. A door held open during preparation can temporarily overwhelm otherwise functioning refrigeration; a worn gasket or misaligned door is itself a service issue. Loading is next: product packed against the cabinet’s air paths restricts circulation, which can leave temperatures uneven from one part of the cabinet to another.

Defrost is a separate question again, and it shows up as ice on the coil, water on the floor after a defrost period, or a cabinet that climbs at the same time each day. Control behaviour is the fourth: setpoint, sensor reading and stored alarms are read on the matching controller rather than assumed from the panel. Send the model and serial number, the exact display text photographed, the times the problem occurs, and any temperature log you already keep. Where a repair is approved, closeout includes measurements appropriate to the work agreed, written into the record; where a cabinet needs longer to stabilise, that is stated and followed up rather than judged from the display alone.

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FAQ

Frequently asked questions

What reach-in units do you service?+

Single, double and triple-door reach-in refrigerators and freezers, prep tables and undercounter refrigeration used in commercial kitchens.

Do you handle refrigerant work?+

KONGRA provides diagnostics and coordinates certified contractors for refrigerant and sealed-system work. The scope, responsible provider and price are confirmed before work begins.