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KONGRA LLC · Ice makers

Residential Ice Maker Repair

Diagnostics and repair for built-in undercounter ice makers and refrigerator-integrated ice makers in San Jose and the Bay Area.

Common issues

Ice maker problems we diagnose

No ice production
Slow ice production
Small / hollow / cloudy cubes
Ice maker leaking
Water line / inlet valve issue
Freezing up / frost buildup
Odor or taste in ice
Control / thermistor error
How the cycle works

Four stages, checked separately

Water fill

A measured amount of water enters the mold. Fill that appears low is an observation worth recording — it limits everything downstream.

Freeze

The mold has to reach and hold temperature long enough. Freeze time is affected by compartment conditions, not only by the ice maker itself.

Harvest

The cycle releases the ice. Harvest can be interrupted by an obstruction in the fill path or by the control on the ice-maker board.

Production over time

Normal output is a rate, measured across hours. Water flowing at the dispenser shows supply reaching the door — it does not show that ice is being made.

Documentation

Documented service record

Residential ice maker — documented visit

Kenmore 111.71212615: blockage cleared, monitoring advised

On a San Jose visit, an ice blockage was removed from the fill tube and the relay on the ice-maker board was replaced. A manually advanced harvest completed, and the water fill appeared low. The technician recommended monitoring for 24–48 hours and further evaluation if the problem persisted. One test cycle did not establish normal daily production. This is a residential ice-maker record and is not a commercial ice machine.

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Reviews

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FAQ

Frequently asked questions

Do you service residential built-in ice makers?+

Yes. Built-in undercounter ice makers and refrigerator-integrated ice makers from high-end brands.

What about commercial ice machines?+

Commercial ice machines are covered on a separate page — see Commercial Ice Machine Repair.

Does one successful harvest mean the ice maker is fixed?+

No. A single completed cycle shows the mechanism moved through harvest at that moment. Daily production depends on water fill volume, freeze time and repeated harvests over hours, so a period of monitoring is what establishes whether normal output has returned.