KONGRA repair case
Kenmore 111.71212615 ice maker: fill-tube blockage and control-board relay service in San Jose
A Kenmore 111.71212615 refrigerator in San Jose was leaking and its ice maker had stopped producing ice. The service record documents work performed on the fill tube and ice-maker control, a successful harvest test and a recommendation to monitor normal operation.
Reviewed · KONGRA LLC
- Equipment
- Kenmore 111.71212615 refrigerator ice maker.
- Finding
- Ice obstruction inside the ice-maker fill tube, restricting water delivery.
- Work performed
- Fill tube cleared, a relay on the ice-maker control board replaced, harvest cycle completed on a manual test.
- Follow-up
- Fill appeared low during the forced test; normal operation to be observed over 24–48 hours.
The reported problem
A San Jose service visit involved a Kenmore 111.71212615 refrigerator with leaking and an ice maker that was not producing ice. The service record describes an ice obstruction inside the ice maker fill tube, restricting water delivery.
Work documented in the service record
The fill tube was cleaned and the ice obstruction removed. A relay on the ice maker control board was also replaced. The report states that the ice maker was then manually advanced and successfully completed a harvest cycle. These actions are recorded as performed work, rather than only a proposed estimate.
What still needed monitoring
Water fill during the forced test appeared lower than expected. The recommendation was to observe normal operation over the following 24–48 hours. An inlet valve or complete ice maker assembly was mentioned only as possible further work if low fill or insufficient ice continued. Neither replacement is claimed as having been performed, and a successful test cycle is not presented as proof of sustained normal ice production.
Request service for a similar symptom
For an ice maker problem in San Jose, send the full refrigerator model, describe whether it has stopped making ice or is producing too little, and mention any leaking. Book an appliance diagnostic with KONGRA so the cause and repair scope can be assessed for your refrigerator.
Arrange a model-specific diagnostic
Send the full refrigerator model, your city, whether the ice maker has stopped or produces too little, and whether there is any leaking.
Residential ice maker repair