Work Order & Maintenance Process for Property Managers
How KONGRA handles work orders from property managers, hotels and apartments — from intake through documented completion.
Step by step
Property manager or dispatcher sends a work order by phone, WhatsApp or booking link.
We coordinate access with the tenant, including scheduling and re-attempts.
On-site inspection with proper instruments and service data; photo documentation captured.
Estimate or quote is sent to the property manager before repair work begins.
Repair is performed according to the approved scope. Special-order parts may require a deposit.
Invoice on completion. W9 and COI available on request. Repair-specific warranty in writing.
Documentation we provide
- Written estimate
- Photo documentation
- Invoice on completion
- W9 available on request
- COI / insurance documents on request
- Repair-specific warranty in writing
Related pages
Frequently asked questions
How do property managers open a work order?+
By phone, WhatsApp, email, or the online booking link. Provide unit address, tenant contact and a description of the issue.
Do you coordinate directly with tenants?+
Yes. Tenant coordination, access, and re-attempts are part of the process.
Can you provide W9 and COI?+
Yes, both are available upon request.