Property management
Tenant Coordination for Appliance Repair
How KONGRA coordinates appliance and refrigeration repair with tenants on behalf of property managers — scheduling, on-site diagnostic and completion reporting.
Process
Tenant coordination steps
- Step 1Work order received from property manager
- Step 2Tenant contacted to schedule
- Step 3On-site diagnostic with proper instruments
- Step 4Findings & estimate sent to property manager
- Step 5Approval & repair
- Step 6Completion report back to management
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FAQ
Frequently asked questions
How do you coordinate with tenants?+
KONGRA contacts the tenant directly (call / text / WhatsApp) to schedule the visit inside the property manager's approved window, and confirms completion back to management.
What if the tenant is unavailable?+
Missed appointments are reported back to the property manager with time-stamped notes so a new window can be scheduled.
Is the diagnostic paid?+
Yes. Diagnostic is a paid on-site visit with proper instruments and service data — billed to the property or authorized payer.