Commercial Ice Machine Repair
Diagnostics and repair for modular cuber, undercounter, flake and nugget commercial ice machines — within KONGRA's legal license scope.
Ice machine problems we diagnose
Real equipment, documented diagnostics
Commercial cuber ice bin and distribution area documented during inspection. Ice appearance alone does not establish performance.
Machine-specific pages
Controls, cycle behaviour and documentation differ by platform, so two families have their own pages: Hoshizaki KM crescent cubers and Manitowoc Indigo NXT machines. For capacity questions across any machine type, start with the low ice production guide.
Book an ice machine diagnostic
Book Online is the fastest way to reserve a time. You can also send a service request with the exact model, current production compared with normal, and photographs of the machine.
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Frequently asked questions
What commercial ice machines do you service?+
Modular cubers, undercounter cubers, flake and nugget ice machines, and remote condenser configurations used in restaurants, bars and food service.
Do you handle refrigerant work?+
KONGRA provides diagnostics and coordinates certified contractors for refrigerant and sealed-system work. The scope, responsible provider and price are confirmed before work begins.
What should I send before an ice machine visit?+
The exact model and suffix from the data plate, any message shown on the machine photographed as it appears, current ice production compared with a normal day, cleaning and filtration history, and photographs of the machine and its installation.
Do you service Hoshizaki KM and Manitowoc Indigo NXT machines?+
Yes. Both have their own dedicated pages because their controls and documented behaviour differ. KONGRA LLC is independent and is not authorized or certified by any ice machine manufacturer.
Can preventive maintenance guarantee the machine keeps making ice?+
No. Planned inspection documents condition and trend so problems are found earlier and scheduled outside service hours. It reduces avoidable downtime but is not an uptime guarantee.