Water left in the tub, dirty dishes and a machine that stops early are three different complaints. This page helps you tell them apart before a visit.
When water stays in the tub, the investigation follows the path the water should take: filters, the pump area on models that use one, hose routing, an air gap where fitted, and the household drain. Which arrangement applies depends on the model.
A fault code narrows the question without naming a part: Miele documents F13 as a water-inlet condition, not a failed drain pump. KONGRA LLC is independent and is not affiliated with, endorsed by or authorized by Miele; diagnosis is a paid on-site visit followed by a written estimate.
These are categories to narrow the question before a visit, not a remote diagnosis. Confirmation requires on-site measurement.
Observations only. No tools, panels, water connections or electrical parts.
The more of this arrives up front, the more useful the first visit is.
During a Los Altos Hills service visit, the technician documented standing water, a blocked air gap and a displaced seal. The air gap was cleared and the seal repositioned. The entry confirms drainage was restored and the dishwasher operated properly during the check — not that every standing-water complaint needs the same work.
A documented diagnostic visit showed F13 with an Intake/Drain indication, while pressure and drainage were recorded as normal. The intake assembly and flow measurement were suspected and replacement recommended; the record confirms the recommendation only, not a completed repair or outcome.
No. Filters, the pump area, hose routing, an air gap where fitted or the household drain can each hold water in the tub. The pump is confirmed by inspection, not assumed.
Miele documents F13 as a water-inlet condition, not a drain-pump diagnosis. The exact model, the exact code and what you observed during filling all matter.
You can look: note whether the sink drains normally and whether a countertop air gap overflows. Dismantling or reaching into the pump is not safe.