Start with the affected mode: dry heat, steam or both. A unit that bakes but produces no steam needs a separate assessment of water delivery, steam heating and sensing. Pump noise alone does not confirm water flow; dry-heat operation does not prove the steam heater is working.
Record the exact message, when it appears and whether the water level changes. Where the appliance leaks, note whether moisture appears during filling, cooking or draining. These observations help distinguish supply, steam-generation and condensate problems.
Tank-fed and plumbed installations require different checks. The model and installation determine which manufacturer instructions apply; the linked documents identify their exact model scope. Follow only the accessible care steps in your own manual and leave internal access to service.
KONGRA plans built-in access around the cabinetry, checks the observed water and heating behavior, and provides findings and an estimate after inspection.